Website Privacy Policy

Effective date: September 20, 2019 We (“SONECT, “us”, “we”, or “our”) are committed to protecting your privacy and want you to feel secure when visiting the www.sonect.net website (hereinafter referred to as the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Data when you use our Website and the choices you have associated with that Data. By using the Website, you agree to the collection and use of information in accordance with this Policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

  • Personal Data
    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Data Subject (or User)
    Data Subject is any living individual who is using our Website and is the subject of Personal Data.
  • Data Controller
    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Provider)
    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Personal Data We Collect 

We collect the following types of Personal Data when you browse our Website.

  • Contact Details
    First and last name, Email address
  • Usage Data
    This Usage Data is sent by your browser whenever you visit our Website and may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Website with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
  • Location Data
    We may use and store information about your location if you give us permission to do so. We use Location Data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time by adjusting your device settings.
  • Tracking and Cookies Data
    We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Please refer to our Cookie Policy for an overview of the cookies that we use.

Legal Basis and Purposes

If you are from the European Economic Area (EEA), our legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific purposes for which we collect it:

Contract
To perform our contractual obligations or take steps linked to a contract with you or your organisation.

  • To register you as a SONECT Shop as instructed by you.
  • To provide and administer services as instructed by you.
  • To provide you with customer support.

Consent
We may rely on your freely given consent at the time you provided your Personal Data.

  • To provide you with news, special offers and general information about goods, services and events which we offer (with your explicit consent).

Legitimate interests
We may rely on legitimate interests based on our evaluation that the processing is fair, reasonable and balanced.

  • To provide and maintain our Website, as well as to detect, prevent and address security threats.
  • To analyse, improve, personalise and monitor the usage of our Website and communications.
  • To notify you about changes to our Website and our Privacy Policy.

Public interest
To meet regulatory and public interest obligations.

  • To maintain records and conduct compliance checks, e.g. anti-money laundering, fraud and crime prevention.

Data Retention

We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. We may also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Storage and Data Transfers

We store your Personal Data on our servers in Switzerland. If you are located outside Switzerland and choose to provide information to us, please the data protection laws may differ from those of your jurisdiction. We take all the steps reasonably necessary to ensure that no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your Personal Data.

Data Disclosure

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation (i.e. if required by law or in response to valid requests by public authorities, such as a court or government agency)
  • To protect and defend our rights or property
  • To prevent or investigate possible wrongdoing in connection with the Website
  • To protect the safety of Website visitors or the public
  • To protect ourselves against legal liability

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Data Security

The security of your Personal Data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We will respond to your request without undue delay, at the latest within one calendar month after receipt. Please note that we may ask you to verify your identity before responding to such requests.

Right to access
You have a right to request a copy of the Personal Data held by us as a data controller, which we will provide to you in an electronic form.

Right to amendment
You have the right to ask us to correct our records if you believe they contain incorrect or incomplete information about you.

Right to withdraw consent
If you have provided your consent to the collection, processing and transfer of your Personal Data, you have the right to fully or partly withdraw your consent. This includes cases where you wish to opt out from marketing messages. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another Legal Basis for the processing. To stop receiving emails from us, please click on the “unsubscribe” link in the email you received from us or contact us at [email protected].

Right to erasure
You have the right to request that we delete your Personal Data when it is no longer necessary for the Purposes for which it was collected, or when it was unlawfully processed.

Right to restriction of processing
You have the right to request the restriction of our processing of your Personal Data where you believe it to be inaccurate, our processing is unlawful, or where we no longer need to process it for the initial Purpose, but where we are not able to delete it due to a legal obligation or because you do not want us to delete it.

Right to portability
You have the right to request that we transmit your Personal Data to another data controller in a common format such as Excel, where this is data which you have provided to us and where we are processing it on the Legal Basis of your consent or in order to perform our contractual obligations (e.g. to provide our Services).

Right to object to processing
Where the Legal Basis for our processing of your Personal Data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate Legal Basiss for the processing which override your interests, or if we need to continue to process the Data for the establishment, exercise or defense of a legal claim.

Right to lodge a complaint with a supervisory authority
You have the right of appeal to a data protection supervisory authority if you believe that the processing of your personal data violates data protection law.

In Switzerland: Federal Data Protection and Information Commissioner, Feldeggweg 1, CH-3003 Bern 

In Lithuania: State Data Protection Inspectorate, L. Sapiegos str. 17, 10312 Vilnius

Service Providers 

We may employ third party companies and individuals to facilitate the operation of our Website (“Service Providers”), provide the Website on our behalf, perform Website-related services or assist us in analysing how our Website is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Functional Services Providers

  • Airship
    Airship Services Ltd
    We use Airship in order to improve our Website and detect bugs in our system. To that end, we process Usage Data. For more information, please refer to the Airship Privacy Policy: https://airship.co.uk/privacy-policy/
  • Amplitude
    Amplitude Inc
    We use Amplitude in order to improve our Website and detect bugs in our system. To that end, we process Usage Data. To find out more about Amplitude, please access their Privacy Policy: https://amplitude.com/privacy
  • Segment
    Segment.io Inc.
    Segment links the anonymous IDs to merge information from the above apps. For more information on Segment, please visit their Privacy Policy: https://segment.com/docs/legal/privacy/

Marketing Services Providers

  • MailChimp
    The Rocket Science Group LLC
    We use Mailchimp to manage email marketing subscriber lists and send emails to our subscribers. For more information on The Rocket Science Group, please read their Privacy Policy: https://mailchimp.com/legal/privacy/

Analytics Services Providers

  • Google Analytics
    Google Inc.
    Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Remarketing Services Providers

Links to Other Sites 

Our Website may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy 

Our Website does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you via email and/or a prominent notice on our Website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy, but we encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SONECT AG
Dufourstrasse 47
8008 Zurich
Switzerland
[email protected]

In European Union:
SONECT Europe UAB
Vokiečių g. 28-16
LT-01130 Vilnius, Lithuania
[email protected]