General questions
Sonect revolutionizes cash access by letting you withdraw money at partner shops via smartphone. Get answers about TWINT integration, withdrawal limits, costs, and where to find participating locations.
Content
- What is Sonect?
- How does Sonect work in TWINT?
- Where can I withdraw cash with TWINT?
- Can I withdraw cash from any shop that offers TWINT?
- What does it cost to withdraw cash with TWINT?
- Are there withdrawal limits?
- Are there cash limits per Sonect shops?
- What happens if I do not use the barcode?
- Who can I contact if I have any questions?
Content
- What is Sonect?
- How does Sonect work in TWINT?
- Where can I withdraw cash with TWINT?
- Can I withdraw cash from any shop that offers TWINT?
- What does it cost to withdraw cash with TWINT?
- Are there withdrawal limits?
- Are there cash limits per Sonect shops?
- What happens if I do not use the barcode?
- Who can I contact if I have any questions?
What is Sonect?
Sonect is a Swiss company that aims to make cash accessible to everyone, everywhere. Sonect turns any cash register into an ATM, and with the TWINT App, you can use your phone to withdraw cash from participating shop.
How does Sonect work in TWINT?
Go to TWINT+ select “Withdraw cash”, then the Sonect App opens, find a participating shop nearby, select the amount and present the barcode at the register. The sales clerk scans the barcode and pays out the desired amount. The amount is then debited directly from your bank account.
Where can I withdraw cash with TWINT?
Cash withdrawals with TWINT are only possible at participating Sonect shop. Currently, these include all k kiosks and Volg, as well as participating bakeries, pharmacies, gas stations and restaurants. New shops are being added all the time.
Can I withdraw cash from any shop that offers TWINT?
Cash withdrawals with TWINT are only possible at participating Sonect shops. Currently, these include all k kiosks and Volg, as well as participating bakeries, pharmacies, gas stations and restaurants.
What does it cost to withdraw cash with TWINT?
Cash withdrawals up to and including CHF 100 cost CHF 1. Amounts over CHF 100 cost CHF 1.50 per transaction.
Are there withdrawal limits?
The maximum amount that can be withdrawn with Sonect is CHF 200 per transaction. A monthly limit of CHF 1000 applies.
Are there cash limits per Sonect shops?
The maximum withdrawal amount depends on the cash availability in the Sonect shop. A maximum of CHF 200 can be withdrawn per transaction.
What happens if I do not use the barcode?
If the barcode is not used within 15 minutes, it will expire.
Who can I contact if I have any questions?
If you have any questions, you can contact the friendly Sonect support: [email protected].
Need more help?
If you still need assistance, our support team is just a message away. Provide details about your issue, and we’ll help resolve it promptly.
