(Transaction) Issues
Experiencing issues with your Sonect transaction? We’ll help you troubleshoot common problems like barcode scanning errors or app glitches so you can get back to seamless payments.
The merchant is unable to scan my barcode.
Unfortunately we won’t be able to help, as this is an issue of the shop’s device. However, you can tell the shop worker your transaction number instead. The worker can enter it manually and the transaction gets confirmed. Easy like that.
There was an error in the app and I can’t go further.
Please contact our support immediately and we will resolve the issue as fast as possible!
If you are unable to find the ‘Contact Support’ button in the app, feel free to send us an e‑mail.
Email: [email protected]
Need more help?
If you still need assistance, our support team is just a message away. Provide details about your issue, and we’ll help resolve it promptly.
