Probleme (de tranzacție)
Experiencing issues with your Sonect transaction? We’ll help you troubleshoot common problems like coduri de bare de scanare errors or app glitches so you can get back to seamless payments.
The merchant is unable to scan my barcode.
Unfortunately we won ‘t be able to help, as this is an issue of the shop’ s device. Cu toate acestea, you can tell the shop worker your transaction number instead. The worker can enter it manually and the transaction gets confirmed. Easy like that.
There was an error in the app and I can ' t go further.
Please contact our support immediately and we will resolve the issue as fast as possible!
If you are unable to find the ‘Contact Support’ button in the app, feel free to give us a call or send us an e‑mail.
Phone: +41 78 207 55 57
E-mail: [email protected]
Whatsapp: +41 78 207 55 57
Facebook Messenger: sonect.net/sonectme
Need more help?
If you still need assistance, our support team is just a message away. Provide details about your issue, and we ‘ ll help resolve it promptly.
