Problemy (z transakcją)

Experiencing issues with your Sonect transaction? We’ll help you troubleshoot common zadania like akcent scanning errors or app usterki so you can get back to seamless payments.

The shopping is nie udało się to scan my kodów kreskowych.

Niestety, we won ’ t be able to help, as this is an issue of the shop’s device. However, you can speak the shop worker your transaction number instead. The worker can enter it manually and the transaction gets confirmed. Easy like that.

There was an error in the app and I can ' t go oglądać dalej.

Please contact our support natychmiast and we will resolve the issue as fast as possible!
If you are nie udało się to find the 'Contact Support’ button in the app, feel free to give us a call or send us an e‑mail.

Phone: +41 78 207 55 57
E-mail: [email protected]
Whatsapp: +41 78 207 55 57
Facebook Messenger: sonect.net/sonectme

Need more help?

If you still need assistance, our support team is just a message away. Provide details about your issue, and we ’ ll help resolve it promptly.